Return and Refund Policy

We offer a 30-day return policy, allowing you to request a return within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. Please ensure you have the receipt or proof of purchase.

Initiate a return by contacting us at support@roshkaestore.com. Returns should be sent to the address will send to you by email.

If your return is accepted, we’ll provide a return shipping label and instructions on where to send the package. Please note that items sent back without prior return requests will not be accepted.

For damaged, defective, or incorrect items, inspect your order upon reception and contact us immediately to address the issue.

Exceptions / Non-Returnable Items:
Certain items cannot be returned, such as perishable goods, custom products, and personal care items. We do not accept returns for hazardous materials, flammable liquids, or gases. Feel free to contact us for specific item inquiries.

Unfortunately, returns are not accepted for sale items or gift cards.

Exchanges:
For a faster resolution, return the original item, and upon acceptance, make a separate purchase for the desired item.

Refunds:
Upon receiving and inspecting your return, we’ll notify you of the refund approval. If approved, expect an automatic refund to your original payment method within 10 business days. Keep in mind that your bank or credit card company may require additional processing time. If more than 15 business days have passed since approval, contact us at support@roshkaestore.com.

Thank you for choosing Roshka eStore. If you have any further questions, don’t hesitate to reach out to us.